Shipping & returns
Shipping
- EU countries: free
- Processing: 1-2 business days
- Delivery: 3-5 business days (EU)
- Tracking: you get a tracking number by email
We process orders on business days. Ordered on a weekend or holiday? We ship the next business day.
Returns
- Window: 30 days from receipt
- Condition: original, unused
- Refund: within 5-10 business days
- Method: same payment method
Want to return something? Email us at [email protected] with your order number. We'll send you return instructions and the address.
Common questions
Can I track my order?
Yes. Once we ship your order, you'll get an email with a tracking number and link.
I received a damaged product. What now?
Email us within 7 days with a photo and your order number. We'll replace it or refund you. No hassle.
Do you ship outside the EU?
Right now, EU only. If you're outside the EU and want to order, drop us a line. We'll see what we can do.
Who pays for return shipping?
You cover return shipping, unless the product arrived with a defect.